Privacy Policy for Maryam Medical Center

1. Introduction

Welcome to Maryam Medical Center. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable laws in Pakistan.

2. Information We Collect

We collect and process different types of personal information, including but not limited to:

Personal Identification Information: Name, CNIC number, date of birth, gender, and contact details.
Medical Information: Health records, treatment history, prescriptions, and doctor recommendations.
Billing and Financial Information: Payment details, invoices, and insurance information.
Communication Data: Emails, phone calls, and messages related to your care.

3. How We Collect Your  Data

We collect your personal data through:

Direct interactions (when you register, fill out forms, or communicate with us).
Automated technologies (such as website cookies and digital forms).
Thirdparty sources, including hospitals, insurance companies, and referring doctors.

4. Purpose of Data Collection
We use your data for the following purposes:

Providing domiciliary medical care and related healthcare services.
Managing your medical records and treatment plans.
Processing payments, billing, and insurance claims.
Ensuring compliance with medical and legal regulations.
Improving our services through internal analysis and patient feedback.
Communicating important updates, appointment reminders, and healthrelated information.

5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share it under the following circumstances:

With Medical Professionals: To provide necessary treatment and consultations.
With Legal Authorities: When required by law or court order.
With Insurance Providers: For processing claims and verifying coverage.
With Service Providers: Thirdparty partners who assist in healthcare service delivery, under strict confidentiality agreements.

6. Data Security Measures
We take appropriate security measures to protect your data from unauthorized access, disclosure, or alteration. These include:

Secure servers and encrypted databases.
Restricted access to sensitive information.
Regular security audits and staff training on data protection.

7. Your Rights
As a patient, you have the right to:

Access your personal data – Request a copy of your medical records.
Rectification – Request corrections if your information is incorrect.
Erasure – Request deletion of your data under specific conditions.
Data portability – Request transfer of your data to another service provider.
Withdraw consent – Optout of marketing and nonessential communications.

To exercise these rights, please contact us using the details provided below.

8. Data Retention Policy
We retain your data for as long as necessary to fulfill medical, legal, and regulatory obligations. Once data is no longer required, it is securely deleted or anonymized.

9. Cookies and Website Tracking
Our website may use cookies and tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be communicated via our website or direct notifications.

11. Contact Information
For any privacyrelated inquiries or requests, please contact us at:

Maryam Medical Center
Baraf Khana Chowk Street 19, Main Masrial Road Rawalpindi, Pakistan
Phone: +923145585278
Email: info@maryammedicalcenter.pk